How Retailers Drive Sales by Adding F&B to their Stores

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From H&M to Gucci, fashion retailers are adding food elements like cafés, restaurants and seasonal pop-ups to bring more consumers to their stores. Foodservice is playing a bigger role than ever in the success of physical retail. 40% of visitors base their choice of shopping centre on the dining options available (ECE), and the same […]

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In Defence of Landlords

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Article originally published by MCA. When restaurants are hit with rising food costs, staff wages, business rates and rents, resentment towards landlords inevitably rises. Restaurant businesses need a break, and have few other places to look – the economics of international supply chains are too nebulous to influence, it is hard to begrudge employees a […]

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Where is the Love?

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The Oxford English Dictionary defines hospitality as: “the friendly and generous reception and entertainment of guests, visitors, or strangers”. Lately, I feel as though the presence of “friendly” and “generous” has been somewhat lost in the hospitality industry. Friendliness has been replaced by strict guidelines that dictate behavior, forced satisfactory checks with the same robotic […]

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