UK Retail : Selfridges launches drive-thru click-and-collect, as Littlewoods is first to commercialise Facebook

A number of announcements this week have further illustrated how truly multi-channel the retail sector is becoming.

As Jones Lang LaSalle have discussed in their collaborative report with the BCSC, The Rise and Rise of Multi-Channel Retailing, it is vital that retailers embrace new technology. Those retailers that do and are clearly implementing a fully integrated, multi-channel strategy are and will continue to lead from the front.

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